Request for Review: 403 PERMISSION_DENIED - "Your project has been denied access. Please contact support."

Gemini API Documentation
1

Hello team,

I am requesting a manual review of my project access to the Gemini API. I have been consistently receiving a 403 Forbidden error even on brand-new projects and fresh API keys.

The exact error message is:
{ "error": { "code": 403, "message": "Your project has been denied access. Please contact support.", "status": "PERMISSION_DENIED" } }

Project Details:

  • Project ID: utopian-outlook-501612-…
  • (If you created another one, add it here) New Project ID: [여기에 새로 만든 프로젝트 ID를 적으세요]
  • API Status: Generative Language API / Gemini API is explicitly ENABLED.
  • Region: [사용자님이 현재 계신 국가 - 예: South Korea]

Troubleshooting steps I have already taken:

  1. Created multiple new Google Cloud projects and generated fresh API keys, but the same error persists immediately.
  2. Confirmed that the Generative Language API is enabled in the Google Cloud Console.
  3. Verified that I have accepted the latest Terms of Service in Google AI Studio.
  4. Tested without any VPN and ensured I am in a supported region.
  5. I have no prior history of quota abuse or policy violations, as these are brand-new projects for development.

It seems like my account or projects might have been flagged by an automated risk classifier in error (False Positive). Could you please review my account/project and restore access so I can continue with my dashboard integration?

Thank you for your assistance.

2

youve done all the right troubleshooting already, and since its happening across multiple fresh projects with no history, that really does point to an automated false positive flag on your account rather than the project config. this needs a human at google cloud support to manually clear it, not something moderators here can do: https://support.google.com/cloud/contact/cloud_platform_report

3

Hello @Daniel_MIN,
Getting a 403 API error response and / or seeing “Unavailable” next to your project in AI audio indicates a flag has been placed on your account. To proceed:

  1. Check for banners / error callouts in the AI Studio Projects page & the Billing page.

  2. If the issue isn’t clear from the above, contact Cloud Billing Support.