Refund request: Unintended auto-recharge of Gemini API credits (5,000 JPY)

Google AI Studio
1

Hello Google AI Studio Team,

I am writing to kindly request a refund for an unintended purchase of Gemini API prepaid credits.

While trying to resolve a 429 “RESOURCE_EXHAUSTED” error, I added a new credit card to my billing account. However, the auto-recharge feature was triggered immediately based on my zero balance, and I was unexpectedly charged 5,000 JPY.

I have already disabled the auto-recharge feature and have not used any of the newly added credits.

Could you please assist me in refunding this 5,000 JPY charge and removing the corresponding credits from my account?

Thank you for your time and assistance.

2

Hello @TanakaMikihisa ,

Unfortunately we can’t help with billing related issues on the forum. Please find further help on the Get Cloud Billing support page.