Hello Google Support,
I would like to request a refund for prepaid credits I purchased for the Gemini API in AI Studio. The credits are completely unused.
Google account: c...@gmail.com
Billing Account ID: [from Cloud Console → Billing]
Purchase date: [Aug 14 2026]
Amount: BRL 60
Current credit balance: BRL 60 — fully unused, no billed API calls on this account
I purchased the credits intending to use a third-party browser extension with my own API key, but the extension turned out not to support custom API engines for the feature I needed. I have not made a single API request, and the balance remains untouched.
I understand from the documentation that prepaid credits are generally non-refundable. Given that the balance is entirely unused and the purchase was made only a short time ago, I would be grateful if you could consider a one-time exception and refund the amount to my original payment method.
Happy to provide any additional verification you need.
Thank you for your time.