Hello Google Cloud Developer Community,
I am writing to ask for help regarding an account suspension on our company’s Google Cloud project, which we use for integrating the Gemini API with an n8n workflow for an appointment scheduling chatbot.
What Happened: During our development and testing phase, an unintended loop occurred in our n8n workflow. This triggered a high frequency of API calls in a short period. As a result, the project was suspended for an “Abuse Policy Violation”.
Actions Taken:
-
Bug Fixed: We immediately corrected the n8n workflow, added rate limits, reduced the conversation memory length, and implemented execution safety checks to prevent any repeated API calls.
-
Appeal Submitted: We submitted an official appeal explaining that the request volume was solely caused by a technical testing error during development and not by malicious activity or spam.
Current Issue: The account remains blocked, preventing us from using our paid credits or generating active API keys for our company project.
Could a team member or moderator review our appeal case, or advise on the typical review timeframe for development projects? Any guidance on how to restore our project safely would be greatly appreciated.
Thank you!
Case ID
9-0105000041576
5-9137000041177
3-6881000041802
7-7305000041448