My Google Cloud project (gen-lang-client-03853879.., the default Gemini API project) was suspended on 2026-07-13 with a generic notice: “is using a Google product or service in a manner that violates the Terms of Service for the Google API you are using.” No specific conduct, clause, date, or evidence was cited.
I’ve filed two appeals under ticket MOLASAVIQSDO5K5BB6QZ4R… (2026-07-13 and 2026-07-22), both acknowledged with a “within two business days” SLA. It has now been 18+ days with no substantive reply to either.
Relevant context:
- I’ve audited my own code end-to-end. Nothing creates, rotates, or duplicates API keys — the tooling reads one key from a config file and backs off on quota exhaustion by design rather than working around it.
- I’ve been a continuously paying Google customer since 2012, with an unbroken Google One subscription since January 2019, and added Google AI Pro on 2026-07-12 (the day before the suspension).
- Standard Cloud support (billing chat, console “file a case,” and the sales contact form) all confirmed unable to touch Trust & Safety suspensions — this appears to be by design, not a channel I’ve missed.
Posting here in case a moderator or Googler can get eyes on the ticket, or at minimum tell me what specific conduct triggered this so I can address it. Happy to provide any further detail.