Hello Google AI / Gemini billing team,
I need a manual billing synchronization and account-status correction for a Gemini API project.
Current state
- Project name: cocukkitabi
- Project ID: gen-lang-client-0503…638 (redacted)
- Billing account: 0175D1-…-8C3566 (redacted)
- A manual Prepay payment of TRY 1,500 was successfully processed on September 17, 2026.
- Cloud Billing Transactions shows an available ending balance of TRY 1,500.
- More than 24 hours have passed since payment.
Problem
- Google AI Studio still shows the project as Free trial.
- Clicking Activate billing immediately returns System error / Error during billing setup.
- Gemini image API requests fail with HTTP 429 RESOURCE_EXHAUSTED, showing free-tier request and input-token limits of 0.
- Google Cloud Billing Account Management says the billing account is Closed.
- The Reopen billing account button is disabled, although my user is listed as Billing Account Administrator.
- Google Cloud Billing Assistant confirmed the account is Closed / TIER_FREE while the prepaid balance is present.
Please manually reopen/synchronize the billing account and activate the AI Studio Prepay paid tier for this project. I can provide the complete project and billing account IDs privately to a Google team member.
Thank you.