Prepayment completed (R$200, Brazil) but billing account stuck CLOSED "not in good standing — Gemini API blocked

Gemini API
1

Hi Google team,

Same issue as other Brazil/India reports (e.g. Felippe_Reine, Aug 10).

  • Country: Brazil (individual payments profile 0592-1536-68.., verified)
  • Billing account: 01FEB2-ED3EFA-521F.. (status CLOSED)
  • Project: gen-lang-client-06015169.. (linked to that billing account)
  • Sep 13, 2026: AI Studio prepay of R$200.00 completed (Mastercard ending 1549, ref CLOUD P7S5FC). Received “Prepayment complete - you met the one-time prepayment requirement”. Balance R$200 shows on the AI Studio Billing page.
  • All declined Google Play charges on my payments profile were paid; no critical alerts left for this billing account.

Problem: the “Reopen billing account” button is disabled (“not in good standing”), AI Studio shows “Error during billing setup”, and the API stays on free tier (429 free_tier / limit 0 for image models). The billing support chat refuses a human agent because the account is “in free trial”.

Note: a duplicate account 015A36-9F13B2-0ABE.. was created by mistake while retrying — please ignore/close it.

Could someone from the billing team check this account and either reopen it / move it to paid tier, or move the R$200 credit to an active account? I’m happy to share any verification by DM. Thank you!

2

Hello @Peterson_Frazao,

There is no manual billing sync process at our end.

Your project (gen-lang-client-06015169...) is held on the free tier because its linked Google Cloud billing account (01FEB2-ED3EFA-52...) is closed. Under the Gemini API billing documentation, paid tier access requires an active Google Cloud billing account.

We cannot reopen Google Cloud billing accounts on this forum. To resolve the closed status on your account, contact Google Cloud Billing Support.