: permission denied after login on new Windows device

Google AI Studio
1

Hello,

I am a monthly Google One subscriber.

After logging into my account on a new Windows PC, I hit this error in Google AI Studio:

Failed to list models: permission denied. Please try again.

Symptoms:

1. AI Studio cannot list models, permission denied error.

2. Gemini web page and Windows client cannot send messages.

3. Google One mobile app cannot sign in.

No violation of Google Terms of Service. This restriction triggered after new Windows device login.

Please review my account restriction and restore access.

Attached screenshots: AI Studio error page + Google One subscription receipt.

Account email: p…@gmail.com

2

Hello @Jet_P ,

We have recently rolled out a mandatory age verification initiative across signed-in customers globally, Accounts that have not completed explicit date-of-birth/identity verification should do so by navigating to Google Account Age Verification or verifying date of birth in Google Account Personal Info."

Also, disconnect any VPN, proxy, or iCloud Private Relay and access AI Studio directly.

Make sure you are accessing AI Studio from one of the supported regions

After completing these steps, please try again in a few hours, If you still face issues, please let us know.