AI Studio returns "Failed to list models: permission denied" on personal Gmail account

Google AI Studio
1

Hello,

I am unable to access Google AI Studio with my personal Gmail account.

The error shown is:

“Failed to list models: permission denied. Please try again.”

I also receive:

“Failed to list imported projects: permission denied.”

and:

“Unable to check your Google AI Subscription.”

I have already tested the following:

  • Personal Gmail account
  • I am over 18 and my date of birth is registered in my Google Account
  • Brazil is my current location
  • Gemini web works normally with this account
  • Google AI Studio does NOT work with this account
  • Google AI Studio works normally with another personal Gmail account
  • Tested in Chrome
  • Tested in Incognito mode
  • Same computer
  • Same internet connection
  • The problem persists in Incognito mode
  • No VPN is being used
  • There is no Google Workspace administrator involved
  • Google Payments does not have a conflicting payment profile

The issue appears to be specific to this Google account.

Could you please check whether the account has an AI Studio/Gemini API entitlement or eligibility issue on the backend?

Thank you.

2

Hello, to help us investigate this permission error, could you please share a screenshot of the issue and let us know if you are seeing this directly in the AI Studio interface or via an API call and in addition please share us your email address.

3

Same for me. Don’t know what to do. I have all my projects saved there

4

Hi @all We have recently rolled out a mandatory age verification initiative across signed-in customers globally, Accounts that have not completed explicit date-of-birth/identity verification should do so by navigating to Google Account Age Verification or verifying date of birth in Google Account Personal Info.

Make sure you are accessing AI Studio from one of the supported regions

Also, disconnect any VPN, proxy, or iCloud Private Relay and access AI Studio directly.

After completing these steps, please try again in a few hours, If you still face issues, please let us know.