Why are you covering up peoples consumer rights protections? Please be reminded that this is a clear violation of subjective conformity under the EU Digital Content Directive (2019/770). The law states that digital goods must not only work technically but must also match the description, quantity, and quality promised in the advertisement or contract. [1, 2]
If the “deal” was marketed as a discount on the full service but delivered a restricted “lite” version, it is legally considered a lack of conformity. A lower price does not legally justify delivering a worse product unless the reduction in features was clearly and prominently agreed to before payment.
Under Articles 7 and 8 of the Directive, the product I and others received must meet the requirements you agreed to. This includes the expectations set by the marketing and advertising. By delivering “half or quarter” of the features and capabilities, Google has failed to supply the content “in accordance with the contract.” If you attempt to argue that “I paid less, so you get less,” this is invalid because you implied I bought the full “Pro” tier at a discount. This is an unfair commercial practice (bait-and-switch) which is illegal under every consumer protection law (in the world)!
As this failure to supply the advertised features is significant, I am exercising my right to request conformity for the service I have paid for.
Please confirm you will provide the service at the advertised level within 7 days, my support inquiry Support Inquiry is [5-7390000041346]. As others have also noted (which I have documented evidence for), new subscribers who received a deal on their subscription are being rate limited and the screenshots I have captured from this forum confirm it.
