Made a Payment of 1000INR but the Google AI studio still hasnt shown the credits

Google AI Studio
1

I made a prepay of 1000 INR to get my google AI studio working however it has been more than 48 hours when Im writing this post the payment hasnt been credited
I first paid using NetBanking but tit was declined then I paid using UPI QR and the payment got deducted from my bank account and the credits havent been updated even after the payment neither the transaction

2

Hello @Otaku_Mantra ,
Unfortunately we can’t help with billing related issues on the forum. Please find further help on the Get Cloud Billing support page.

3

Thanks for sharing however I have tried the shitty support it’s just google AI assistant which is of no help I want to connect with a proper supoort but then it’s telling me to pay again cause customer support is only for paid user but i have already paid the minimum prepay

4

Hello @Otaku_Mantra ,

Did you make the payment in the AIS UI or GCP UI? Payments made directly to a Google Cloud Billing account do not automatically credit your AI Studio prepaid wallet unless completed through the AI Studio billing UI.

  • Confirm whether the ₹1,000 transaction shows under your Transactions history in Google Cloud Console or in your AIS prepaid wallet.
  • If the payment has settled in your bank but your balance still shows 0 in AI Studio, let us know here so we can message you privately to collect your Project ID or Billing Account ID and investigate further.
5

Hey Mahesh first of all thank you so much and as for the details so I made the payment in the AIS UI in the billing tab first i made payment using netbanking which due to some reason got declined after that i paid using Google Pay QR the payment have been settled and I have the transaction ID of the payment

The first netbanking transaction is being displayed in the AIS UI but not the second one

6

Hello @Otaku_Mantra ,

  1. In that case there is a probability that the transaction might have reversed (if it was debited) and credited back in your account. Please check your account.
  2. Unfortunately, We have no way of checking the status of transactions through transaction ids on this forum. Reaching out to GCP Billing support is the best way.