Google AI Pro subscription not recognized in Google AI Studio

Google AI Studio
1

Hello,

I have an active Google AI Pro subscription, but Google AI Studio does not recognize my subscription benefits.

When I use Google AI Studio with the same Google account that has the active subscription, I am treated as if I do not have an active Google AI Pro plan.

I have already contacted Google One Support. They confirmed that my Google AI Pro subscription is active, but they were unable to resolve the Google AI Studio issue and advised me to create a new topic here.

I have confirmed that I am signed in to Google AI Studio with the same Google account that has the active subscription.

Could a Google AI Studio team member please check why my active Google AI Pro subscription is not being recognized and help me restore the correct access?

I can provide screenshots showing my active subscription and what I see in Google AI Studio.

Thank you.

2

Update: The issue is still not resolved. My Google AI Pro subscription is active in Google One, but Google AI Studio still shows “Continue to upgrade” and does not unlock the Google AI Pro benefits for Nano Banana Pro.

I have also checked Google Cloud billing. There are no active charges or billing issues affecting this account, and the Default Gemini Project has billing disabled. I have already submitted feedback directly through Google AI Studio with screenshots showing both the active subscription and the upgrade message.

Could a Google AI Studio team member please investigate the subscription entitlement for my account?

3

Hello @Natalia_Kmv,

Could you please DM your Project ID?. Additionally, sharing creenshot of your Google AI Studio interface showing where it displays the upgrade banner and your active subscription status would be more helpful.

4

Thank you for your reply. The issue has been resolved. It turned out that my age verification had not been completed. After completing the age verification, my Google AI Pro subscription was recognized correctly in Google AI Studio and everything started working normally.

I’m sharing this in case it helps others experiencing the same issue. Thank you!