Hi everyone,
I am experiencing a weird account entitlement / billing sync issue in Google AI Studio.
The Issue:
When I try to use Nano Banana 2 in the AI Studio Playground on my Google account, it keeps asking me to upgrade, even though I have an active Google AI Ultra subscription.
Context & Troubleshooting Done:
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Cross-account check: I have another Google account with AI Pro where Nano Banana 2 works perfectly fine inside AI Studio without any issues. So I would assume that the Ultra would be even better, but it doesnt work. Both accounts are personal and I cannot see any difference in the settings.
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Project settings: I have verified that I am using the default personal project space, not an external GCP project.
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Browser troubleshooting: I have tried logging out completely, clearing my cache, and using an Incognito window, but the upgrade prompt persists on this specific account.
It seems like my account is stuck in a backend loop where AI Studio fails to recognize my Google AI Ultra subscriber benefits and defaults to the restricted free tier instead.
Could a support agent or engineer please look into my account provisioning and force a sync on the backend?
Thank you!