Hello Google AI Studio Team, My Gemini API services have been suspended with the error: “Your prepay credits are depleted. A payment of ₹79.21 is due and your service is suspended.” However, my Google Cloud Billing ledger clearly shows a Credit Balance of −₹79.21 (Negative balance, meaning I have an advance credit left from my ₹500 manual payment). No prompts were successfully run after switching to the paid tier, and my usage cost is ₹0. It seems there is a synchronization issue between the Main Cloud Billing and the AI Studio Prepay Wallet. Please resolve this sync bug and resume my services. Thank you.
Hello @Kuldeep_Mathur ,
DM’ed you for more details.
Hello @Kuldeep_Mathur ,
Please note that there is no synchronisation issue.
- Negative Prepay balance (
-₹79.21): On Prepay billing, a negative credit balance means your prepaid credits were used and an overage of₹79.21accrued before usage was paused (see Negative Prepay balances), rather than remaining advance credit. - Restore service: Purchase Prepay credits directly on the AI Studio Billing page by selecting Buy credits (see Buy credits).