Couldn't get a response when I uploaded a 4.3M ERD image with a resolution of 20926*18035 px

[Xiaohui]

Please refer to the screenshot below, I uploaded an ERD image with a size of 4.3m, and a resolution of 20926*18035px, and it can’t answer my question anymore.

Below is the GenerateContent endpoint response

[
    ,
    [
        3,
        "Unable to process input image. Please retry or report in https://developers.generativeai.google/guide/troubleshooting",
        [
            [
                "type.googleapis.com/google.internal.alkali.applications.makersuite.v1.GeminiApiDebugInfo",
                [
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    null,
                    [
                        "Unable to process input image. Please retry or report in https://developers.generativeai.google/guide/troubleshooting",
                        "apiserving/util/error_status_utils.cc:310:0"
                    ]
                ]
            ]
        ]
    ]
]

I didn’t find the size or resolution limitations regarding the input of images in the documentation. Does anyone know what’s going on?

[chunduriv]

Hi @Xiaohui,

Welcome to the Forum,

An internal error occurred while processing your request.

Please retry and let us know if the issue persists.

Thank you!

[Xiaohui]

Hi @chunduriv , yes, the issue persists. we have tried many many times, same error.