Subject: Complaint Regarding AI Pro Quota Reset and Unexpected Downgrade to Free Plan
Dear Google Antigravity Support Team,
I am an active subscriber to the Google AI Pro plan and subscribed based on the advertised quota system indicating that usage limits would refresh approximately every 5 hours.
Recently, my account was unexpectedly downgraded to the Free Plan, and I received a message indicating that my plan or quota would only be restored after several days (5 days). This behavior is inconsistent with the quota refresh schedule that was presented when I subscribed.
As a paying customer, I would appreciate clarification on the following:
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Has Google changed the quota policy for AI Pro subscribers?
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If a weekly or long-term quota limit has been introduced, where is this clearly disclosed to subscribers before purchase?
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Why was my account reverted to the Free Plan despite having an active AI Pro subscription?
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Is this a technical issue affecting my account, or is it an intentional policy change?
I respectfully request:
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A review of my account status.
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Restoration of the AI Pro benefits associated with my subscription.
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Clear information regarding the current quota and reset policies.
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- Appropriate compensation or extension of service if the issue is caused by a system error.
I have been relying on the advertised features of the AI Pro plan and believe greater transparency regarding quota limitations is important for subscribers.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[srrefha]