My account recovered this morning and then downgraded again. Now recovered again.
again we are suddenly during a logged in session downgraded. So on first login, we see we are on Tier 3 and then suddenly (after we changed our monthly budget alert) we are on Tier 1.
Bug seems to be happening again.
Sudden downgrade from tier 3 to 1, with positive balance in pre-paid mode, organization billing account with vat-id.
Brief episodes (1-2h) in the last days, now on tier 1 since 17h.
happened to me too. from tier2 to tier1 and I cant finish the project. this is crazy. @Mustan_lokhand can you help?
Hello @interactivevalues ,
Has this issue resolved itself?
If not, can you please DM me with your project id/ number?
The bug has returned.
It happened to me twice in the past week: my account was downgraded from Tier 3 to Tier 1, suspending all services. Then, after a few hours, it was automatically restored to Tier 3.
Now it has happened again.
Adding another data point from a production account. We’re Tier 3, pay-as-you-go, no spend cap set, payments all fine — and we’ve been hit three times since May.
22 May: every model on the key started failing with 429 RESOURCE_EXHAUSTED — “Your billing account has exceeded its monthly spending cap”. The console briefly showed Tier 1, then went back to Tier 3 on its own about 20 minutes later. 16–18 July: same thing, several 20–30 minute bursts — nearly 600 failed jobs for us. This morning we got a “Congrats, you’ve been upgraded to Tier 3” email… while already on Tier 3, and never having left it. Sounds like the same toggling others here describe.
@Pooja_Kapse / @Aakash_Bansal — could one of you open a DM with me? I can’t start one from this account. I have the project ID and project number ready. I’d also love to know what actually triggers the re-evaluation, and whether there’s a tracking bug we can reference, so we’re not just waiting for the next one.
Thanks — I know you’re getting a lot of these.
Hey matt_antare, DM’ed you
We’re also facing the same issue. We were previously on Tier 2, but somehow our account has now been moved back to Tier 1. Our billing payment was successful, and we’ve already spent around $2,000, but the service suddenly stopped working.
Could you please help us understand why the tier was downgraded and how we can get back to Tier 2?
Our limits have been drastically reduced. We’re currently able to process only 3–4 messages per minute, which is significantly lower than our previous limits.
mine is the same, can u help me out? project number 4647769823..
Same for me, billing id 012480-28588F-C639… We’re now back to tier 3 but the api still responds with 429 billing cap reached. Something is very off with how these tiers and the api is operating..
Been 4 hours in tier 1. Repeatedly 3 to 1
Sincere apologies for this issue. Please use this form to report sudden tier downgrades, our team will review it: Gemini API Tier Downgrade Report Form