[Bug/Support] Automatically downgraded from Tier 3 to Tier 1 — causing production outages

Gemini API
,
63

Hi, the bug is unfortunately still not fixed for me.

012910-B1AB3F-9F6…
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I was on Tier 2 for 3 months, but suddenly got downgraded to Tier 1.

64

Hi @Mustan_lokhand , I am still stuck with the above situation on the post right above your reply. I am new and not sure how to DM so reaching out to you on this post.

65

Serious P0 Issue for me as well. On going for month+ now and tried adding more credits, new api, new billing, new account, etc.

66

@Liberta_Credit_Numer @Jae_Lee DM’ed you for more details

67

Hey! Also my AI Studio project is marked as “downgraded” even though there is billing issue or spending limit issue.
project id: gen-lang-client-02899135..

68

Hi, could someone please DM me as well. Our Project is impacted.

69

me too
my id : gen-lang-client-09218326..

70

Hi @Mustan_lokhand
my project also “downgraded” and there are many 503 errors.
please help me.
project ID : gen-lang-client-07436567..
billing ID : 010349-BA2AEA-9965..

71

Hi

Please DM me your details , do not post these on the thread it self

72

Sorry, how can I DM you? I can’t find it.

73

This is the second time it has happened in the last 2 3 months for me. Can someone please help how to proceed?

74

Hi @Mustan_lokhand
This is happening continuously on our account
also another account is also tier3 but getting free tier error

75

Hi @Mustan_lokhand, this is the second time it has happened to our account. Last month it happened; it just happened 20 minutes ago and is still live. The account downgraded from Tier 3 to Tier 1, hitting the monthly cap and causing severe production halt.

76

This is the first time I’ve encountered this issue, my billing account appears to have been downgraded from Tier 2 to Tier 1, and all requests are now returning 429 errors. Could you please take a look?

77

Same issue here today. My long-standing Tier 3 billing account was suddenly downgraded to Tier 1, and the Gemini API was immediately paused because my monthly spend had already exceeded the new $250 cap. No billing or project changes were made. It looks like this bug has returned.

78

I’m experiencing the same issue here. Previously have achieved tier 3 , but all of the sudden my app stop working and prompted "You’ve reached the billing account tier cap and service has been paused."

There was no clear explanation to why and how did this happen.

Appreciate if there’s a clear step by step to resolve this.

Thank you.

79

Hello @Mustan_lokhand, i hat this Issue about 1-2 Month ago, unfortunately this bug is now happening again. All Production is down, very much discomfort and pressure. I am Tier 3 for a long Time, i have a lot of positive Balance, but now i get downgradet to Tier 1.
Projekt ID: gen-lang-client-01175156..
It is switching between tier 3 and 1 from time to time

Thank you

80

Happening again, downgraded from 3 to 1 :man_facepalming:t2:

All our services are down

81

I am affected by the same bug, downgrade from tier 3 to tier 1. No notice at all. The account was back on tier 3 for a couple of hours, now down to 1 again. My customer facing production system is down and I cannot file a support ticket without paying for a support plan. This is absolutely outraging.

82

It recovered now by me, i hope the fix ist persistent because it recovered today allready and happening later again.

Thank you