The mass ban wave hitting Antigravity users who used OpenClaw/opencode OAuth has exposed critical failures in how Google treats its most loyal paying customers.
My situation: I pay $250/month for Google AI Ultra. My account was silently disabled with “This service has been disabled in this account for violation of Terms of Service.” No warning email. No notification. No grace period. Just instant lockout.
This is not an isolated case. Looking across this forum alone:
Thread “Gemini Disabled on Antigravity IDE” has 25+ replies from affected users
Thread “Account Restricted Without WARNING” by a fellow $249/mo subscriber — 4 days with zero response from support
Thread “Gemini API Access Disabled (403 ToS)” — another Ultra subscriber says “I’m not paying $250 a month for chat and deep research”
One company reported HALF their Pro accounts blocked in a single day
Multiple users report getting bounced between Google Cloud support and Google One support with no resolution
What makes this unacceptable:
No warning system exists. Any violation should trigger a warning first, especially for paying customers.
Support is non-existent. Users report 3-5 days with zero response from the official email.
The support ping-pong: Google Cloud says “contact Google One.” Google One says “contact Google Cloud.” Nobody owns the problem.
Google happily continues to charge the subscription while the service is disabled.
There is no self-service appeal or account status page.
What I expect from a $250/month service:
A warning before disabling accounts
A response to support appeals within 24 hours
A dedicated support channel, not a generic email black hole
Transparent communication about what specifically violated ToS
A clear reinstatement process with estimated timelines
I have already emailed the official support email and posted on this forum. I am committed to using only official tools going forward. But the way this has been handled is pushing paying customers toward competitors like Cursor, GitHub Copilot, and Claude Code.
Google, please fix this. Not just for me, but for all the developers who chose to invest in your ecosystem.
Well said customer support non existent no clear explanation as to why. Google support kept mentioning use of a “VPN” as I live in both the EU and USA, my dev box is in the us, I’m currently in the EU for the next few months and my acct is all US.
They just ban, continue charging the sub and tell you to disconnect your acct and wait 24 hours…
Same, got charged monthly renewal a few days ago, got rugged yesterday. Refund request denied, gonna initiate a chargeback, waking up to 403 responses with zero communication is unacceptable for a $300/month product
They did put out an warning but it was pretty poor. The main issue they have is the millions of fake student accounts right now which just completely ruined everyone using their Pro plan tier.
But I agree they should’ve had an official warning in the Anti Gravity IDE itself which a very brief alert on your first in. Even a basic “Please note we do not support 3rd party applications using our OAuth which can result in your account being disabled.”
Hi, I noticed that your reply was deleted shortly after being posted. Could you clarify why it was removed? Could you clarify why it was removed? Deleting a reassuring message only adds to our uncertainty and makes us wonder about Google’s actual stance on this. As developers whose workflows are currently paralyzed, we need transparent communication and a reliable timeline, not retracted statements.
And this is why I won’t upgrade to Ultra for my entire team @Google_Google - You are a huge company and instead of dedicating a small support team (how ever large it needs to be to address these issues) to your developer community you ignore us.
You risk completely alienating the community and this is how you die - this is the one user group you don’t want to upset - the builders - if they stop building then it’s a slow death.
Same issue here, this is TOTALLY unnaceptable. I use the Google Antigravity app EVERYDAY. I tried Openclaw and boom. Account banned, no warning, NOTHING.
You would have thought they’d spend a weekend just automating the support at least with AI. Anyone on their team could have made this tweak in a few hours, live AI assist support, email responses… Very disappointing. Moving to Claude Code….
I personally agree with Googles response and appreciate the response they navigated.
As a Google customer and one who manages customer data on this infrastructure, I feel this was a security matter and to protect the majority of their customers, Google had to respond very promptly to put up guardrails to protect the infrastructure, accessibility, and fairness to all customers.
I feel more protected now by Google than before this incident. AI will present many challenges in the future, including resource availability and fair distribution of those resources. We should really come together and figure out how we ‘want’ responders to behave. If we dont agree with how Google responded we can figure out a solution and communicate it, they listen.
I also experienced a similar issue after accessing Gemini outside the Antigravity IDE environment. I initially believed this would not affect compliance since the underlying token usage remained the same. I don’t know if this will lead to a ban. I would appreciate clarification on the permitted usage environments and whether my access can be restored, especially since my Gemini account also got banned from using tools like Deep Research.
Same thing happened to me! Had no idea I was doing anything against TOS. Meanwhile my Anthropic and OpenAI paid accounts are still oauth linked and working fine with OpenClaw. Not cool Google.