Where should I go for Gemini API support?

Gemini API
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1

Dear all,

I’m slightly concerned at the lack of support for a serious problem I am having with the Gemini API. I am on a paid tier (tier 1), but as of Sunday I am getting 429 errors because Google Cloud seems to think that the free tier limits apply. This is a serious issue which is preventing my having any access to the Gemini API. I raised the issue immediately with Google Cloud Support. There was no actual support offered there, though. In fact, the ‘human’ I got through to actually offered less support than the original bot: they kept insisting that I needed to apply to increase my quota , which of course is not the issue. I chased that up with an email, but the same customer service person responded with the same answer (!) and told me that the issue was closed: see the exchanges at Google Cloud case #65429072 (if anyone from Google can take this up). I therefore gave my details for a call back, but nobody called. I have raised an issue here too, but nobody has responded.

Does anyone have any idea what to do next? I don’t mean to be difficult, but I have a genuine issue and it would be helpful to know where to go next.

Many thanks in advance,

B

3

Hello @el_turq ,

I understand your frustration with this issue. To help us investigate and find a solution as quickly as possible, please provide the following details:

  • Complete Error Message

  • Billing Tier -

  • Model Name -

  • Region-

  • Platform (Google AI Studio or Gemini API SDK)

Additionally, it would be very beneficial if you could briefly describe the task you are using the API for or provide the exact prompts used.

Thanks

1 Like
5

Hello,

I am encountering an issue when trying to access Google AI Studio and apply for the Gemini API.

After adding a valid credit card to my Google account and prepaying $10, I attempted to proceed with the Gemini API setup. However, I was redirected to the following page:

Available regions for Google AI Studio and Gemini API

If you reached this page while attempting to access Google AI Studio, it may be due to one of the following reasons:
Regional restrictions: Google AI Studio is not available in your region. Refer to the section below for a list of supported regions.
Age requirements: You do not meet the minimum age requirement (18+) to access this service.
Account verification: You may have access to the service, but you haven’t yet verified your age on your Google Account.
For further details regarding requirements, review our Terms of Service.

I believe this may be an error, as my current IP location is in Los Angeles, California, USA, which is listed as a supported region.

Could you please help me identify the cause of this issue and advise how to resolve it?

For your reference:

  • My account has a valid payment method added and balance available

  • I am accessing from the United States (Los Angeles, CA)

  • I meet the age requirement (18+)

If any additional verification or information is required, I would be happy to provide it.

Thank you for your assistance.

Best regards,

Sandy