Hello Google AI Studio Team,
I would like to report an issue that appears to be related to Google AI Studio billing or account provisioning.
Summary
I am unable to upgrade to a paid plan in Google AI Studio because the payment process never completes.
The payment page enters an infinite loading state, and no Cloud Billing Account is created.
Additionally, I previously encountered a phone verification issue where Google reported that the SMS verification code was incorrect, even though I entered the code immediately after receiving it.
Environment
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Country: South Korea
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Browser: Google Chrome (latest version)
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Payment Profile: Successfully created
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Credit Card: Successfully added
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Google Cloud Billing Account: Not created
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Google AI Studio: Unable to complete payment
Issue Details
When I click the upgrade/payment button in Google AI Studio:
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The payment page starts loading.
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The loading spinner never finishes.
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No error message is displayed.
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The payment never completes.
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No Cloud Billing Account is created.
Troubleshooting Already Performed
I have already tried all of the following:
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Cleared browser cache and cookies.
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Used Incognito Mode.
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Disabled all browser extensions.
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Tried different internet connections.
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Tried multiple Chrome sessions.
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Created a completely new Google account using the same personal information.
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Attempted payment immediately after creating the new account.
The exact same issue occurs on both accounts.
Additional Observation
The new account also experienced an unusual phone verification issue.
Google sent the SMS verification code successfully, but after entering the correct code immediately, the system repeatedly reported that the verification code was incorrect.
This happened before attempting payment.
Because both accounts exhibit similar behavior, I suspect this may not be a browser issue but rather an account verification, billing provisioning, or payment system issue.
Request
Could you please investigate whether:
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my Google account requires additional verification,
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my Payment Profile has been flagged,
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Cloud Billing Account provisioning is failing,
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there is any restriction preventing AI Studio billing from completing.
If necessary, I can provide:
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Payment Profile ID
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Screenshots
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Screen recording
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Browser Console logs
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HAR file
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Exact timestamps when the issue occurred
Thank you for your assistance. I appreciate any guidance or investigation you can provide.