Tier 2 upgrade not applied after meeting requirements – API paused at Tier 1 billing cap

Gemini API
,
1

Hi,

My Gemini API billing account appears to be stuck on Paid Tier 1.

I meet the documented requirements for Paid Tier 2:

  • More than $100 has been paid/spent
  • First successful payment was more than 3 days ago (73+ hours)
  • Billing account is active
  • Prepay balance is positive
  • AI Studio still shows Paid Tier 1
  • The Tier 1 billing account spend cap has already been reached, so our API service is currently paused

According to the Gemini API documentation, Tier 2 requires $100 paid + 3 days from the first successful payment, and tier upgrades usually reflect within 10 minutes after meeting the criteria.

I have also already submitted the Gemini API Quota and Billing Cap Increase Request.

Could someone from the Gemini API team please check whether the automatic Tier 2 upgrade is stuck?

I can provide my Project ID / Project Number and Billing Account ID privately via DM.

Thank you.