says “You tried to access a service that isn’t available for your account” was working fine few days ago. any ideas? its the same personal account.
Hey @baller Thank you for raising this issue. Could you please confirm: Have you exceeded your generation count limit?
no. i ony used maybe 30-40 each on pro and experimental
Same here, since two days. Worked perfectly then the next day unavailable. Can’t exceeded the generation if not available 
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What can we do? I have the same problem and I can’t lose some projects I had in that personal account.
Thanks for your feedback , sorry for the inconvenience caused, it looks like an critical bug, though am not able to reproduce the same on mine but still I will raise a bug internally for this issue and thanks for attaching screenshots for giving us clear idea about the issue, this will be fixed soon. Thanks for understanding.
Could you please confirm that you are not utilizing any proxy servers while accessing or using the Stitch service?
No, I’m not using proxy or anything strange. There’s only a problem when I try to access through my personal account not the educational one, just like other people complained about. Can you update me when this problem is fixed, please? I need to recover my projects
Same screenshot as baller right after log in
Also no proxy and I tried in private and on different network, nothing change
dont worry im sure it automatically saves to cloud. it should be there. next time just immediately export to figma.
Thank you for reporting this issue. I apologize for the inconvenience it has caused. An internal bug request has been raised, and the problem should be fixed soon. Thank you for your patience and understanding.
yeah for sure, next time I will save it in the moment
Tell us when this bug is fixed, please
fyi it’s back for me with all my designs
for me it’s not fixed yet
Hi, do we have any update? I need to recover my projects as soon as possible please. Can i contact support another way??
Thanks
hey @Adria_Lopez_Vazquez thanks for reaching out! Losing access to hours of work due to the project failing to load is unacceptable, and we sincerely apologize for this disruption. We already raised request regarding this. We are looking into it. Will follow up with a status update as soon as possible.
hi its still not fixed for me almost 3 weeks now. any update?
Hey @baller I have escalated your case with my team. Could you please confirm whether you are able to access Stitch now or not? Additionally, to assist in the investigation, please provide me with more details: specifically, are you able to access Stitch with other accounts besides the one you are facing the issue with, and did you try to log in using Incognito mode?
