Resolution for Case 71759080 needed

Google AI Studio
1

Subject: Follow-up: Requesting Update on Case #71759080 (Billing Issue)

Dear Google Cloud Support Team,

I am writing to request a status update on Case #71759080 regarding the unexpected billing issue caused by the infinite loop in Google AI Studio Build.

Although the account suspension has been lifted, I have not yet received any formal response regarding the refund or adjustment for the charges that occurred due to this technical bug.

Could you please confirm the current status of this case and inform me of the next steps? I have previously shared the details and screen recordings of the issue on the Google AI Developers Forum, but I would appreciate a direct update on the billing resolution.

Thank you for your assistance in resolving this matter.

Best regards,

[Hiroaki Shibata] [s…@gmail.com]

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Hello, I am following up on this issue (Case #71759080). As advised by the billing support team, I would like to request an update on the progress of the billing adjustment review. Could you please let me know the current status? Thank you.