Request for a one-time refund of unused Google AI Studio Prepay credit

Gemini API
1

Hello Google AI team,

I’m requesting help with an unused Google AI Studio Prepay balance.

On September 1, 2026, I made a USD 50 prepayment because the setup flow presented the payment as a refundable deposit when I stopped using the product. I did not use the prepaid balance. I later closed the associated Cloud Billing account, but the AI Studio billing history still showed a USD 50 credit and no refund was issued.

Cloud Billing support confirmed that the account is closed, but the automated Billing Assistant could not create a case or escalate the request because the account is in the Free Trial state. I am not asking to reopen or upgrade the account.

Could a Google billing specialist please review whether a one-time courtesy refund or billing adjustment can be issued to the original payment method? I can provide the transaction reference and account details privately through an official support channel if needed.

Thank you.

2

Hello @Nam_Bui ,
Unfortunately, we cannot process refunds or manage billing-related issues directly on this forum. Please reach out to the billing team for further assistance via the Get Cloud Billing support page.

3

Thank you, @Mahesh_Sutar. I followed that support page and explicitly requested a human agent again today, but the Billing Assistant says live billing chat and email are unavailable because the account is in Free Trial, and asks me to upgrade. The self-service refund option is not available to me either.

I understand the forum cannot process refunds. Could you please identify an official contact form or route for a closed-account refund request that does not require reopening or upgrading, or ask the appropriate team to review this support-access blocker? I have not received a Case ID. Thank you.

4

Hello Support Team, I’m requesting help with an unused Google AI Studio Prepay balance.

I am writing to request a manual, one-time courtesy refund for the unused prepay credit in my Google AI Studio billing account. I accidentally topped up the account and have not consumed any tokens with this balance.

Here are my billing details:

  • Platform: Google AI Studio (Gemini API)
  • Billing Account ID: 01BDA9-A081A0-40F1A0
  • Ending Balance: THB 489.27
  • Current Status: The balance is completely untouched and unused.

Could you please assist me in processing a refund back to my original payment method?

Thank you for your time and assistance.

Best regards,

5

Hi @santisook-s ,
Unfortunately, we are not able to provide any refunds for unused prepaid credits. Our refund policy is documented here.