For 2+ weeks, a known bug caused Antigravity IDE users on Pro/Ultra (including paying customers and trial users) to be treated as Free tier, getting locked out after 1–2 prompts. The issue was acknowledged and later fixed, but the real problem is what happened during the outage: people who paid (or were on Pro/Ultra via a promo) effectively couldn’t use the service they were entitled to.
When contacting support, the response was a script: “engineering is investigating / we can’t adjust anything / check future promotions,” with no meaningful compensation path and no ownership of the business-side impact (lost access, wasted subscription time).
If you were affected:
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Were you on paid Pro/Ultra or on a promo?
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Did you get any refund/credit/extension or a real escalation?
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What’s the best way to push this beyond frontline scripted support?
I’m trying to start a thread so affected users can compare experiences and figure out what actually works, because “sorry + nothing we can do” isn’t an acceptable resolution when access was broken for weeks.