My paid account is treated as free, causing Gemini API 'Quota Exceeded' errors

Hello.

I have a paid Google Cloud account with a remaining credit of ₩419,338. My project ID is aqueous-depth-472201-e6.

However, my account is being treated as a free account. This is causing a “Quota Exceeded” error when I try to use the Gemini API.

I have already tried to get help from Google Cloud support. They confirmed that this issue is related to the Gemini API, which is outside of their support scope, and advised me to seek help from this developer community.

I have attached screenshots that show the Quota Exceeded error and my account’s remaining credit. Any guidance or assistance would be greatly appreciated.

Thank you.

“Quota Exceeded” error you are receiving despite having a paid account and a substantial credit balance is the key symptom here. This indicates that your project, aqueous-depth-472201-e6, is still being treated as if it were on the free-tier quota limits for the Gemini API.

The Cause of the Problem
Based on similar reports from other developers in forums, this issue typically arises from a misconfiguration or a delay in the system that links your Google Cloud billing account to the specific API quotas for the Gemini service. While your project is correctly linked to your paid billing account, the API’s internal system hasn’t recognized this “upgrade,” and is therefore applying the much lower rate limits of the free tier.

What to Do Next
Since Google Cloud support has already pointed you to this community, the best path forward is to provide the necessary information to the Gemini API team. Here is the recommended course of action:

Create a post in the official Google AI Developers Forum. This is the primary channel for direct support on API-specific issues like this. In your post, include the following information:

Project ID: aqueous-depth-472201-e6

The specific error message you are receiving (e.g., “Quota exceeded for quota metric ‘Generate Content API requests per minute’ and limit ‘GenerateContent request limit per minute for a region’…”).

Confirmation that billing is enabled on the project and that you have a positive credit balance.

Mention that you have already contacted Google Cloud support and they have referred you to this forum.

Attach the screenshots that you mentioned, as they are crucial evidence.

Request a “Tier 1” or “Paid Account” Quota Upgrade. When you create your forum post, be explicit in your request. Explain that the system is not recognizing your paid account status, and you need a manual intervention to have your API quotas for the Gemini API (sometimes referred to as the Generative Language API) adjusted to the paid tier.

Check for a “Set up Billing” or “Upgrade” Button. In some cases, there is a specific step you need to take within Google AI Studio to link a project to a paid billing plan.

Go to Google AI Studio.

In the bottom-left sidebar, navigate to Settings > Plan Information.

Look for a button that says “Set up Billing” or “Upgrade”. Even if you believe you have already done this, sometimes a bug requires a re-submission or a re-linking.

Monitor your quotas in the Google Cloud Console. While the error is occurring, you can verify that your usage is being counted against the wrong limits.

In the Google Cloud Console, go to IAM & Admin > Quotas & System Limits.

Use the filter to search for the “Generative Language API” service.

Check the quotas for “Requests per minute” and “Requests per day.” You will likely see that your usage is hitting a very low limit, which corresponds to the free tier, not the paid tier. This information can be included in your forum post to strengthen your case.

This situation is frustrating because it requires a manual fix from the API team. By providing a clear and comprehensive post on the official developer forum with all the relevant details and screenshots, you are giving the team the exact informat

Hello,

Thank you for reviewing my issue. However, I believe there may be a misunderstanding about the situation I am facing, and I would like to clarify it again.

I have already exhausted all options with Google’s official support channels.

  • Technical Support Team: I was unable to create a technical support case because the system incorrectly recognized my paid account as a free one. I received an error message stating that I did not have a “paid support plan.”

  • Billing Support Team: I contacted the billing team to resolve this. They confirmed that my account was correctly upgraded and that I have a remaining credit. However, they explicitly stated that this was not an issue they could resolve. They classified it as an “API-related” problem and directed me to this forum.

In conclusion, I have been told by both Google teams that they cannot resolve this issue. This is a problem that falls into a support gap between the billing and technical teams, and it’s a severe system error that prevents a paid account from using the API.

The attached screenshot shows that there is a small quota corresponding to a free account and that the usage is 0%, which is because there is a delay between when an error occurs and when the quota data is aggregated. The API immediately blocks my calls as soon as I hit the free-tier limit. This desynchronization between the billing and quota systems is the core bug we are experiencing.

This is not just a problem for one user, but a critical bug in how Google’s billing system interfaces with the Gemini API. This type of issue cannot be resolved through standard support channels and requires intervention from an insider.

Therefore, your help as a forum expert is crucial to both resolve my issue and prevent other developers from facing the same problem in the future. There is no other way to fix this than to have our case escalated to the team responsible for this bug.

Thank you

2025년 9월 22일 (월) 오후 8:45, 작은숲속-동물의 왕국 <“Modified by moderator”>님이 작성:

(attachments)

Hi @user2815,

Thanks for reporting this problem.

I will try to escalate this to the appropriate team. If I need any further information is required, I will DM you.

Have a nice day :slight_smile:

Hi - I’m having the same problem. Can you pls help?

I have the same issue, and have been fighting for solutions but nothing works

I have the same problem. I have a Tier 1 payment plan, but I keep getting a “Daily Quota Exceeded” message even though I pay for it.

I urgently need a solution.

Hello, I’m also experiencing the same problem for quota exceeding for account.

I already submitted help email to the console billing team who redirected me here.

Hello, I’m also experiencing the same problem for quota exceeding for account.

I already submitted help email to the console billing team who redirected me here.