Manual billing sync request — "Error during billing setup" on multiple projects despite active Cloud Billing payment method

[Chris_Reiter]

I’m hitting “Error during billing setup” when clicking “Activate billing” in AI
Studio, across multiple projects under my account — all three show “Free trial”
/ Free tier limits despite Cloud Billing showing an active payment method in
Google Cloud Console:

• gen-lang-client-07340052.. (key ends …BUfQ)
• gen-lang-client-04122107.. (key ends …ML7w)
• gen-lang-client-06256098.. (key ends …bAfw)

This matches other reports of a sync mismatch between Cloud Billing and AI
Studio’s prepayment system. Could someone manually sync billing status for
these three projects? Happy to provide any additional details needed.

[Sai_Deepika_K]

Hello @Chris_Reiter ,

• There is no manual billing sync

• Ensure that your spends are not exceeding the https://aistudio.google.com/spend

• Ensure that you have positive balance in https://aistudio.google.com/billing and if you do, please share a screenshot with us along with your Project number/ billing account id via DM for further deep dive.

To send a DM(Direct Message), click on my profile picture or name, and then select the Message button."

[Chris_Reiter]

I do not see a message button

[Sai_Deepika_K]

Hello @Chris_Reiter ,

I have DM’ed you.