Hello, I am a Google AI Ultra subscriber and I cannot use Flow. Every video generation fails with: "Failed: We noticed some unusual activity. Please visit the help centre to get more information." I have already completed all documented troubleshooting:

Gemini API
1

Hello,

I am a Google AI Ultra subscriber and I cannot use Flow. Every video generation fails with: “Failed: We noticed some unusual activity. Please visit the help centre to get more information.”

I have already completed all documented troubleshooting:

  • No VPN or proxy (home Wi-Fi, standard residential connection)
  • Single Google account, single Chrome browser, no other accounts signed in
  • Waited 24+ hours between attempts — the error returns immediately on the first generation
  • Retried after several minutes as the Help Center suggests
  • My subscription is active and I have AI credits remaining
  • My prompts are family-friendly animated content (children’s English-learning stories) with no policy issues

The error persists on the very first generation of a new session, so this is not rate limiting from high-volume use. I believe my account or IP has been incorrectly flagged by the abuse-detection system.

Could you please:

  1. Check whether there is a flag or restriction on my account, and remove it if it was applied in error
  2. If the flag is IP-based, advise how to clear it
  3. Escalate to the Flow/Labs team if this cannot be resolved at first-line support

I am paying for the Ultra tier specifically for Flow and Veo access, and I currently cannot use the main feature I am paying for. I would appreciate an escalation rather than a suggestion to retry.

Account email: [your email]
Date/time of most recent error: [date, time, timezone]
Browser: Chrome [version] on [Windows/Mac]

Thank you

2

same issue, they are a joke