Google AI Ultra account reinstated after appeal but still locked out – manual review needed

Google Antigravity
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Hi Google AI Team,

I’m hoping someone from the Google team can help manually review my account, as I seem to be stuck in an unusual state after a successful appeal.

Important: The affected Google account is NOT the Google account I am currently using to log in and post here on the forum. It is a separate Google account. I can provide the email address of the affected account privately to a Google team member if needed.

The affected account has an active paid Google AI Ultra subscription. It was previously suspended/restricted and I submitted an appeal through the official process.

Google subsequently informed me that the affected account had been reinstated/restored.

However, despite the successful appeal, I am still unable to properly regain access. I am stuck during the account/password/phone verification process and the restriction does not appear to have been fully cleared on the account.

So at this point the issue is no longer a pending appeal — according to Google’s response, the account has already been reinstated, but the actual account access still has not been restored.

Could someone from the Google team please check whether there is still an account-level restriction, verification flag, or other security limitation attached to the affected account and escalate this for a manual review?

I am happy to provide the affected Google account email, Google AI Ultra subscription details, screenshots, appeal confirmation and any other information privately if required.

@Abhijit_Pramanik – I saw that you have helped track similar account suspension/reinstatement cases here before. I would really appreciate it if you could point this to the appropriate team or help get the remaining restriction reviewed.

Thank you very much.

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Hello @Jonas_Hauke

  • Please stop all login, verification, and recovery attempts for 72 consecutive hours, as repeated triggers keep the account flagged by the risk engine.
  • After the 72-hour window expires, attempt to sign in using your familiar device and home/work Wi-Fi network without a VPN or proxy, using a clean browser session to prevent old tokens from interfering.
  • Additionally, log into the Google One Support Portal using a working account and request a live chat or callback, stating that your primary account was reinstated but remains stuck in a security verification loop requiring a manual state sync.