Google AI Studio is not working with my personal Gmail account.
I receive:
- “Unable to check your Google AI Subscription”
- “An unknown error occurred”
I am over 18, my account is not supervised, and Gemini works normally.
Google AI Studio works with another Google account on the same Mac and the same internet connection, so the issue appears to be specific to my account.
I also cannot send feedback because it incorrectly says “Ask your parent.”
Could someone please check whether my account has an AI Studio access or provisioning issue?
Hello @RAYMONDD_DON ,
We have recently rolled out a mandatory age verification initiative across signed-in customers globally, Accounts that have not completed explicit date-of-birth/identity verification should do so by navigating to Google Account Age Verification or verifying date of birth in Google Account Personal Info."
Also, Make sure you are accessing AI Studio from one of the supported regions, disconnect any VPN, proxy, or iCloud Private Relay and access AI Studio directly.
After completing these steps, please try again in a few hours, If you still face issues, please let us know.