Google AI Pro : 4-Day Lockouts, Gaslighting Support, and Zero Transparency

Google Antigravity
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The Situation: As a Developer, I rely on high-end AI models for my daily workflow. I am a paying Google AI Pro subscriber, which is advertised with a 5-hour rolling quota refresh. However, I am currently experiencing a total system failure that Google refuses to acknowledge.

The Issue: Despite my professional subscription, I have been slapped with a 4-day lockout (refreshes in 3 days, 23 hours). There was no warning, no dashboard to monitor my usage, and absolutely no transparency. After doing some research, I found that I am not alone—dozens of developers are reporting 6–10 day lockouts, effectively turning a “Pro” subscription into a useless paperweight.

The “Support” Experience: I contacted Google One support, and the response from “Rizza” was nothing short of insulting. Instead of addressing the server-side quota bug or the breach of contract regarding the 5-hour refresh, I was told to:

  1. Verify my age (which was already done).

  2. Restart my app.

  3. Check my internet connection.

This is classic gaslighting. Suggesting that a 4-day server-side lockout is caused by my “internet connection” is a joke.

The Breach of Contract: Google is advertising a 5-hour refresh cycle but enforcing a multi-day lockout. This is a clear breach of their Terms of Service. In my country, I am now preparing a formal complaint to the Consumer Ombudsman. Google’s cloud service has proven to be unreliable and their support incompetent.

The Evidence: I have documented everything. The UI even tries to “upsell” me to Google AI Ultra while my Pro subscription is locked. They aren’t fixing the bug; they are trying to squeeze more money out of frustrated users.

What I wrote to Support: I demanded an overview of my usage and an explanation for why my 5-hour refresh cycle had turned into a 4-day lockout. I pointed out the lack of transparency and the breach of contract.

Their weak response: Support ignored all technical points. They sent a “canned response” asking me to do basic troubleshooting (restart app, check Wi-Fi) and verify my age. They failed to explain why the quota was exhausted or why the refresh time was incorrect, simply blaming “third-party limitations” even though it is a Google API issue.

samlet
samlet1636Ă—2873 241 KB

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Hi @Kenneth_Thomsen ,

To provide you with greater control and a seamless path to scale, we are evolving our Google AI plans by introducing built-in AI credits that can now be utilized directly within Antigravity. Under this updated structure, our Google AI Pro tier is tailored for practical builders, offering generous limits for Gemini Flash alongside a baseline quota to experience our most advanced premium models. For developers operating at the highest scale who require consistent, high-volume access to our most complex models, Google AI Ultra serves as the ideal comprehensive solution.

Furthermore, we’ve designed these plans with maximum flexibility in mind; if you are on the Pro plan and require additional capacity or deeper premium access for intensive development sprints, you can seamlessly top up your AI credits to customize your limits and continue shipping your best work without interruption

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Hi Mrinal,

This is not “flexibility” or “evolution”—it is a fundamental breach of the Pro subscription terms I am paying for.

  1. Incorrect Assumption: You are basing your answer on the assumption that I have exhausted my quota in Antigravity. I haven’t even used Antigravity yet. My lockout happened instantly, which points to a major systemic bug in your entitlement sync, not a high-volume usage issue.

  2. Advertised Terms vs. Reality: I am paying for a Pro plan advertised with a 5-hour refresh cycle. Being locked out for 4 days is a 1,900% deviation from your own service terms.

  3. Refusal of “Top-up”: I will not “top up” AI credits or upgrade to Ultra to fix a bug in your infrastructure. I am already paying for Pro access to advanced models, which you are currently failing to deliver.

  4. Transparency: If you are “evolving” plans by devaluing the Pro tier to only be for “Flash” while gating advanced models behind credits/Ultra, you need to communicate that clearly to paying customers before taking their money—not as a support response after locking them out.

I am not a “practical builder” looking for a trial; I am a Developer who has paid for a specific service level that is currently not being honored. Please address the 4-day lockout bug specifically, rather than offering me “opportunities” to pay you more for a service I already own.

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It is staggering to see the sheer volume of users reporting identical quota issues within just the last 24 hours on this very forum. Denying a systemic failure when the evidence is staring you in the face is a bold strategy, but it’s a losing one.

You are losing professional customers by the hour. Let me be very clear: I refuse to pay for “credits” to bypass a bug in a service I already pay for. If I am forced to walk away from the Google ecosystem because of this lack of integrity and support, I am NEVER coming back.

You have my evidence . You have the links to the dozens of other affected users. Fix the infrastructure or continue watching your professional user base migrate to local hardware and competitors.

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