Title: Frozen on Paid 1 / Tier 1 — billing account tier cap hit, service paused, qualify for Tier 3 (urgent)
Body:
My project is stuck on Paid 1 (Tier 1) and service is paused because I’ve hit the billing account tier cap, even though my spend qualifies me for Tier 3 — and I even received an email confirming the upgrade that never applied.
Current status: “Paid 1 · €219.45 Billing Account Tier Cap.” August spend is already €287.84, past the cap, so the banner reads “You’ve reached the billing account tier cap and service has been paused.”
On 16 Aug I received an email from Google AI Studio stating my billing account was automatically upgraded to paid Tier 3 (“nothing you need to do”), yet the console still shows Paid 1 with the cap enforced and service paused. The upgrade was announced but never actually applied — this looks like a billing-sync failure.
Billing account is linked, active, and in good standing. Card is on auto-reload and has been charged successfully every day (~€25/day) since 16 May 2026 with no failed payments.
Cumulative actual charges (not credits) are well past the $1,000 Tier 3 threshold, and my first successful payment was far more than 30 days ago — so I meet the Tier 3 criteria.
Billing chat support confirmed they cannot update tiers and directed me here (case number 74544360). I have also submitted the tier-upgrade and rate-limit-increase forms multiple times over several weeks with no change.
Request: could a team member please manually force-refresh the billing sync and apply the Tier 3 status that was already emailed to me, so the tier cap lifts? This is blocking a live production catalog against a deadline. Happy to share any further account details privately. Thank you.
Apologies for this, Our records indicate that your project has been restored to Tier 3. Check your active tier status at https://aistudio.google.com/billing.
Just 30 minutes ago, I was dropped back down to Tier 1—after having been at Tier 3 and receiving an email yesterday stating I’d been upgraded to Tier 3.
Apologies for this experience, There was a temporary issue at our end, Your project should now be back to the original Tier.
Please let us know if you are still facing tier downgrade issues.
Same here, similar timing. Back to tier 1 without apparent reason. We’d really need a long-term fix for this - or info what provokes this behavior. It is super stressfull, esp. on the weekend
Sincere apologies for this issue. Please use this form to report sudden tier downgrades, our team will look into it: Gemini API Tier Downgrade Report Form
I’m back at Tier 1. About 30 minutes ago I was at Tier 3, but I’ve dropped back down to Tier 1. I’ve filled out the new form. I hope they resolve it soon.
For me too, I don’t know what’s happening, the worse is that there is not even a live chat or someone responding, we just have to wait and explain to every users of our apps why its not working I guess
@Aakash_Bansal We have been at Tier 1 for four hours, unable to support our customers because our production application is down. Can you tell us how long it will take to restore service to Tier 3?
My Paid3 tier is suddenly dropping down to Piad1 for no reason at all (no payment issues) and exactly the same thing happened during the weekend 3 times. All of our projects stopped again, as our payment account dropped down to Paid1. This problem is causing irreversible reputation issues on our client side. Please help us secure/fix this bug ASAP and permanently.
This is urgent, please. Any suggestions on how to connect with a human agent on this?
Dear Aakash,
My Paid3 tier is suddenly dropping down to Piad1 either, for no reason at all (no payment issues) and exactly the same thing happened during the weekend 3 times. All of our projects stopped again, as our payment account dropped down to Paid1. This problem is causing irreversible reputation issues on our client side. Please help us secure/fix this bug ASAP and permanently.
This is urgent, please. Any suggestions on how to connect with a human agent on this?
It restores to Paid3 a while alter, but we can not tolerate this thing happening so often with no reason.
Please help.
