My production project has been suspended with the “You have reached your
billing account tier cap and service has been suspended” message.
- Billing account ID: 0127BF-2988BF-865C.. (Cloud Prepay, manual payments)
- Project ID: gen-lang-client-05429345..
- Region: France (EU)
- Tier shown: Paid 1 / Tier 1
- August 2026 spend: EUR 296.68 (Aug 1-22), far above the $100 Tier 2 threshold
- Models in use: Nano Banana 2 (Gemini 3.1 Flash Image), Nano Banana Pro
The automatic upgrade to Tier 2 has never triggered even though the
cumulative spend criterion has been met many times over. All API traffic
is now blocked and my production service is down.
This looks identical to the billing-sync issue reported by several users
on August 20-21, 2026 (the “Frozen on Paid 1 / Tier 1” and “Tier 3-eligible
billing account stuck on Tier 1” threads), which was acknowledged by the
team as a temporary issue.
Could someone from the team look into this and restore the correct tier?
Thanks.