Over the last few days, I have lost approximately 500 credits due to the Omni Flash video-to-video bug. When I upload a reference video and provide a new prompt, Flow ignores the prompt entirely and just returns my exact original video. However, it still deducts the full credit cost for the generation.
Because the system successfully returns a video, the auto-refund mechanism isn’t triggering for these failed edits.
Request: Could an engineer please review my recent Flow generation history and manually refund the credits lost to this backend bug? I have already submitted an in-app feedback report with my account logs.
Thank you.