Hello Google AI Support Team,
I am experiencing a critical backend issue with Google Flow where my account seems to be completely stuck in a generation loop, and standard Google One Support informed me they do not have the technical access to resolve this.
[Current Status & Issue]
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Credits: I currently have over 8,000 credits in my account.
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The Bug: The Flow generation is completely frozen. Despite having ample credits, the system refuses to generate any new outputs and just endlessly swallows credits.
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Troubleshooting Done: I have cleared cache/cookies, tried incognito mode, and used different devices. Standard Google One Support confirmed my account status is fine but stated they lack the engineering tools to perform a backend reset.
[Credit Loss Details (July 2, 2026)] Between 3:36 PM and 5:09 PM (KST), the system malfunctioned severely. Out of 19 generation attempts, only 1 video was successfully created, yet my credits were continuously deducted. This backend freeze is currently halting my entire video production schedule for my channel.
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Total Deducted: 285 credits (19 attempts)
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System Auto-Refunded: 45 credits (three 15-credit refunds around 4:02 PM before freezing completely)
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Valid Usage: 20 credits (for the single successfully generated video)
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Total Missing Credits to be Refunded: 220 credits
[Request] Since the client-side troubleshooting and Tier 1 support could not fix this, I urgently request an engineer to:
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Perform a Manual Quota Reset / Clear Background Sessions to unfreeze my account.
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Issue a manual refund of the 220 credits lost due to this backend sync loop bug.
Thank you for your prompt technical assistance.
