ESCALATE IMMEDIATELY: €144.99/mo Ultra Account Unable to Login AGAIN!

Google Antigravity
, , ,
1

Im paying €144.99/month for Antigravity Ultra, and I am completely locked out of my account because your automated security system is fundamentally broken.

Here are my active, unresolved Case IDs:

  • Support Case: 3-1665000041145

  • Identity Case: 8-7424000040005

  • Email Thread: 3-9609000040423

The Issue: I work sequentially across 4 machines (3 PCs, 1 MacBook). I use them ONE at a time. Zero overlapping sessions. No bots, no OpenClaw, no API scrapers.

Because my hardware ID changes when I switch work computers, your bot falsely shadowbanned me. I am now hard-blocked in the IDE with this exact error: “There was an unexpected issue setting up your account. Please try again later.”

The Support Failure: Instead of actually looking at my backend account status, frontline support is pretending this is my fault. They sent me a completely useless, copy-paste troubleshooting checklist (reinstall, clear cache, verify age, check region).

I did every single step just to prove them wrong. Obviously, none of it worked because this is a backend account lock, not a client-side glitch.

This exact same false flag happened earlier this month, and a human engineer had to manually unban me. Now your bot has done it again.

Stop sending me automated checklists. I need a Tier 2 engineer to look at my connection logs, verify my sessions do not overlap, and manually clear this backend block immediately.

2 Likes
2

UPDATE: 9 hours later and still completely ghosted by support.

To completely rule out any of the client-side token caching issues that frontline support keeps blaming, I just performed a scorched-earth wipe on my machines. I bypassed the standard uninstall and forcibly nuked every single hidden directory (AppData\Roaming, AppData\Local, and the ~/antigravity user profile folders).

I installed a completely fresh instance and forced a brand-new OAuth handshake.

The Result: I am still getting the exact same hard-block: “There was an unexpected issue setting up your account. Please try again later.”

This definitively proves that this is a server-side shadowban applied to my account by your broken backend bot. I am literally paying €144.99/month for Antigravity Ultra just to get locked out for switching between my work machines.

Can a Community Manager or an actual engineer please look at Case ID 3-1665000041145 and escalate this? Stop making paying users beg for basic access.