Encountered retryable error from model provider: Agent execution terminated due to error

Google AI Studio
1

Hello Google Engineering Team,

I am currently blocked from using the AI Studio Build environment due to a persistent billing synchronization bug.

My account has been successfully upgraded to the Paid 1 Tier, auto-reload is turned ON, and I have a funded prepaid credit balance of €29.35. However, the workspace environment remains completely blocked.

I am constantly receiving the “Upgrade to continue your flow” prompt, immediately accompanied by the error: “Encountered retryable error from model provider: Agent execution terminated due to error.”

Could an engineer please trigger a manual backend synchronization for my project? Here are my project deployment details:

  • Project Name: Jamuna Bridge Results Viewer
  • Billing Account ID: 015124-65DB40-9BBA..
  • Current Balance: €29.35 (Prepaid Tier 1)

Thank you for your assistance in restoring my environment workspace.

2

Hi Google Engineering Team,

Thank you for your initial assistance with resetting my account. Unfortunately, the exact same issue has recurred today immediately after the environment loaded up.

I am completely blocked again by the exact same errors:

  1. “Encountered retryable error from model provider: Agent execution terminated due to error.”
  2. “Upgrade to continue your flow. You’ve reached your limit for the day…”

It seems the reset did not completely synchronize or unblock the environment. Could you please look into this again and perform a deeper sync or hardware refresh on the backend container for this project?

Project Reference:

  • Project Name: Jamuna Bridge Results Viewer
  • Billing Account ID: 015124-65DB40-9B…
  • Current Balance: €27.16 (Prepaid Tier 1)

Thank you for your continued help to get my workspace running!

3

Hi Google Engineering Team,

Thank you for your initial assistance with resetting my account. Unfortunately, the exact same issue has recurred today (Saturday July 4th) immediately after the environment loaded up.

I am completely blocked again by the exact same errors:

  1. “Encountered retryable error from model provider: Agent execution terminated due to error.”
  2. “Upgrade to continue your flow. You’ve reached your limit for the day…”

It seems the reset did not completely synchronize or unblock the environment. Could you please look into this again and perform a deeper sync or hardware refresh on the backend container for this project?

Project Reference:

  • Project Name: Jamuna Bridge Results Viewer
  • Billing Account ID: 015124-65DB40-9B…
  • Current Balance: €24.17 (Prepaid Tier 1)

Thank you for your continued help to get my workspace running!

4

If you have a limit, check the Rate Limit page to see if you’ve reached your Tier limit. There’s an RPM, TPM limit—which resets every minute—and an RPD limit, which resets every 24 hours.

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5

Believe or not I’ve tried many options and none seems to work. Either is a bug in the synchronization of Google Studio and Google Cloud in relation to the prepaid and post-paid billing account setting and the corresponding associate project in Google Studio, or I am missing a minor detail that is hitting the dayly quota every day. I need help as it is frustating this situation for the past 2 weeks. Any guidance?

6

But this dashboard has a rather odd feature: you have to set a wider time range, depending on how long you’ve been using it. Once you’ve reached the daily request limit, you won’t be able to see on the 1-hour view that you’ve hit the limit.

7

Hi @Laurent_22
I have DM’ed you for more details