Cannot upload various files in PC environment

Google AI Studio
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1

Even the mainly used pdf, word files, notepads, and images cannot be uploaded to AISTUDIO in a PC environment.
The message that appears is that the current model does not support uploading that file.

In a mobile environment (smartphone, tablet), we were able to upload the same file successfully.

If you change the file format and upload it differently, the same symptoms will occur.

I thought it might be a problem with the extension and browser, so I changed the browser, went into secret mode, but I have the same symptoms.

How can I solve this problem?

3

Hi @user1889, Welcome to forum!!

Can you clarify that which model you are currently using and what is the the file size and number of pages??

Also, is this issue happening from beginning or just started??

Thanks

5

Hi, the main model I use is the Gemini 2.5 Pro Preview 05-06, and the same symptoms appear on the 2.5 Flash Preview 04-17 model.
Files vary in size and page, and I cannot upload all files.
It doesn’t matter if it’s a 100 token word file or a 10000 token PDF.
This problem started when I first used it (maybe two months ago)

Thanks

6

Can you try once in incognito, or disabling any extension that might be blocking it, or clearing the cache.

If still it won’t work, I will raise this with our team.

1 Like
7

I’ve tried everything again, including extension, secret mode, cache deletion, and so on, and I have the same symptoms. Please note.
Thank you for your interest.

9

Hey @user1889 , Thanks for confirming. Will look into this or will ask if any other detail required further.

1 Like
11

Hey @user1889, It would be helpful if you can tell which PC you are using and what is the configuration??

Escalated the issue with our engineering team.

1 Like
12

Hi, my PC suffering from symptoms is Lenovo IdeaPad Slim 5 16ABR8.

And I don’t know exactly what “configuration” means, please let me know.

14

Thanks, You already provided. :+1:

16

I encountered the same issue, but it worked fine when I turned off all extensions.