Hello,
I am writing to report an issue with upgrading my tier for the Gemini API.
It has been over 30 days since my first payment, and I have spent more than $3,500. However, the button to upgrade my tier is not visible in my account.
Could you please look into this matter and let me know what the problem is?
Thank you.
Hi @_AI,
Make sure that all spending on your Google Cloud billing account has been processed and is at least 30 days old. If the upgrade option is still not visible after confirming you meet these requirements, the next step is to contact the Google Cloud Billing support team as they would be the best team to help you. Get Cloud Billing support | Support Documentation | Google Cloud
Thank you!