API Access Issue from Server in Hong Kong

Gemini API
1

Hello,

I am currently located in France and using the Gemini API on a server located in Hong Kong. However, when trying to make a request, I am encountering the following error:

“User location is not supported for the API use.”

Could you please help clarify if this is due to the server’s location, or if there are any regional restrictions for the API?

Thank you!

2

Hi @Baptiste_Richetin, Currently the gemini API and Google AI Studio are available in some countries and territories. Please refer to this to know the available regions. Thank You.

1 Like
4

@Kiran_Sai_Ramineni then why are you throwing the same error when all the traffic is coming from Germany, which is on the list of supported countries, and which was working just fine since September 2024?

1 Like
6

Hi @Baptiste_Richetin,

Are you still facing access issue? If yes, can you please share your ipconfig information here. It helps us to speed-up our investigate.

Thanks for your patience and cooperation!

7

In our case (also located in Germany), we determined that the problem is due to our hosting provider using IP blocks that historically were assigned to Iran.

Example IP assigned by our hosting provider (Hetzner in Germany), which cause the “User location is not supported for the API use” error:

188.245.176.109

@Kiran_Sai_Ramineni I can provide 35+ more example IPs, if that would be helpful.

9

Hi @crishoj ,

This is very helpful.. May I know who is your cloud provider?, and yes, do share as much information as possible. It helps us to perform better root causes and resolve these issues quickly.

10

Hi @Krish_Varnakavi1,

Cloud service provider: Hetzner
Datacentre: Nuremberg

“Modified by moderator”

1 Like
12

Hi Everyone,

If you are part of available regions and still facing IP issues, please report using this link