I purchased Antigravity Ultra yesterday using a newly created Gmail account. However, Antigravity refused to connect, and then my account was disabled. After that, Google claims this error occurred due to too many login attempts. Please either refund my money or restore my account.
1 Like
Hello @Orient_Dijital, welcome to AI Forum!
Thank you for bringing this to our attention. We have escalated the issue to our internal teams for a thorough investigation.
To ensure our engineering team can investigate and resolve these issues effectively, we highly recommend filing bug reports directly through the Antigravity in-app feedback tool. You can do this by navigating to the top-right corner of the interface, clicking the Feedback icon, and selecting Report Issue.
I’m having the exact same issue! Created a new account with an email address from my personal web domain, using the same SMS number I also have on a Google Workspace account.
Then after purchasing AI Ultra and signing in to Antigravity (and some other Google services) the account got disabled for suspicion of being “created by a bot or computer program”. I was able to successfully appeal this, confirmed by an email from Google that “your request for restored access was approved”. But the account still appears to be disabled, with the same “Unable to verify your phone number”/“Too many failed attempts, please try again in a few hours” error that first showed up when my account got disabled.
It’s disappointing that there is no Google One support to help, since we can’t log in to the account to begin a support request. The only support page I could find with a “Contact us” button was for Google Play, and they were helpful insofar as confirming that I’m at the whim of the “account recovery AI” and that requesting a refund is not possible either without being signed in to the account in question.
There are some posts on Reddit also detailing similar errors after creating a new account and subscribing to a Google One AI plan. It seems like the only solution is to resolve the refund issue through the bank (do a chargeback) as suggested by the Google Play payment support that I was able to talk to, and move on to another company.
During the sign-in flow I notice an endpoint (https://accounts.google.com/v3/signin/_/AccountsSignInUi/data/batchexecute) is returning a value QUOTA_EXCEEDED, which I assume could be related to the issue.
Hopefully this information can be forwarded to the relevant teams?