AI Studio unavailable for 7 days – “Upgrade to unlock more” / “Permission denied”

Google AI Studio
1

Hello,

I have been unable to use Google AI Studio for 7 days. I repeatedly get:

  • “Upgrade to unlock more”
  • “Failed to create interaction: permission denied”
  • “An internal error has occurred.”

The problem occurs on two different Google accounts, on both computer and phone, and also when using mobile data instead of Wi-Fi. The second account was newly created and confirmed by Google, but it has the same problem.

Could you please check whether there is any restriction on my accounts or access to AI Studio, and whether this is a temporary issue?

Most importantly, would upgrading to Google AI Pro actually resolve this problem, or could these errors continue after payment? I do not want to subscribe unless I know that it will restore my AI Studio access.

Thank you.

2

Hello @Vija_Znotina ,

Getting a 403 API error response and / or seeing “Unavailable” next to your project in AI audio indicates a flag has been placed on your account. To proceed:

  1. If you’re on the free tier with no billing attached, please try the below steps:

  2. Check Model Availability & Rate Limits:

    • Ensure that the model you are requesting is available on your current plan. For example, not all models are available on the free tier. You can verify model availability, quotas, and limits on the AI Studio Rate Limit dashboard.

  3. Ensure you have completed age verification by navigating to Google Account Age Verification and verifying date of birth in Google Account Personal Info.

  4. Complete Phone Verification and turn on 2-Step Verification (2SV) on the Google Account associated with your project.

  5. Once age, phone and 2sv are configured, retry your request or create a new API key in Google AI Studio.

  6. If completing these steps still does not restore access (or if using a model requiring a paid tier), you might want to consider adding prepayment credits directly in Google AI Studio and/ or attaching a Google Cloud Billing account in the Google Cloud Console. Please note this will mean you lose your free tier quota.

  7. If you are on a paid tier:

    1. Check for banners / error callouts in the AI Studio Projects page & the Billing page. Mostly these flags cause visible banners or other errors on these pages with concrete next steps / appeal links. You can also check the email address associated with your project for information on next steps.

    2. If your GCP project/ billing account is suspended, you must submit an appeal directly through the Google Cloud Console following the Project Suspension Guidelines (Help Center)