I am a Google AI Pro user, but my account is currently affected by the AG-859 issue where my Pro entitlement is not being recognized.
For the past 4–5 days, I have been receiving a refresh timer of approximately 168 hours, despite having an active subscription. This issue is now actively blocking my development work.
Steps I have already tried:
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Logging out and signing back in
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Using a single Google account (no multi-account conflicts)
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Clearing cache / using incognito / trying a different browser
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Reinstalling and re-authenticating
None of these steps have resolved the issue, which strongly suggests this is a backend entitlement sync problem rather than a client-side issue.
I had previously raised a support request but have not received any response for several days.
Request:
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Please investigate and restore my Pro entitlement
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If required, manually reset my quota / lockout
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Provide an update or ETA, as this is impacting active work
Region: India
Duration of issue: 4–5 days
I would appreciate a prompt resolution.