I’ve had this message in the subject for about 2 weeks now after adding my credit card inside aistudio and reached out to google cloud support and got the reply below. Can someone please assist me on this issue?
Thanks so much in advance.
Thank you for your response and for your patience while I investigated the status of your billing account today.
I have consulted with my specialized billing team regarding the “Processing” message you are seeing. They have confirmed that while your Google Cloud Billing account is active and healthy, the transition within Google AI Studio is managed by a separate provisioning system. This message usually indicates a synchronization delay that occurs between the Cloud Billing backend and the AI Studio interface.
My team has informed me that the most effective way to expedite your tier upgrade and clear this status is to reach out directly to the product experts via their dedicated developer community.
Please post your query on the Gemini API / AI Studio Forum. Here is the Forum Link: Google AI Developers Community Forum.
The product managers there monitor these specific synchronization issues and can provide the necessary guidance to resolve this for your account.
As the Google Cloud Billing side of your account is confirmed to be fully active, I will now be closing this case. I want to thank you for your cooperation and for being so proactive throughout our conversation.
I wish you the very best of wishes with your projects in the AI Studio playground! If you have any other billing-related questions in the future, please do not hesitate to reach out to us again.
Have a wonderful day!
Best regards,
Shoeb