Hi,
I have seen a few posts around the billing issues on Google’s part, but raising this as a separate issue. We have just been sent a bill for £10,000 out of nowhere. I think it is impossible to get to that number of token hours in such a short period of time. We have raised support tickets with the Google Cloud billing team, but they said it will take up to 2-3 days for them to get back. Has anyone faced this as well and wondering if anyone had any luck resolving it.
Hello,
Since you have already shared your issue with the billing team, we are confident they are working on it and will provide you with a suitable solution within the given timeline.
We would also like to take this opportunity to raise awareness regarding API keys. Please be careful not to accidentally share your API key on any public forum or with untrusted parties, as this could lead to misuse of your key.
We have the same issue, it’s been raised with the billing team and they say it will take 2-3 days for the “specialised” team to resolve. Also for cached content storage hours on 16, 17 and 18 September. The billing team suggested we stop using the service whilst this is resolved :-/
Hello,
I understand you have been in contact with the billing team and I am confident they are working hard to resolve your issue as quickly as possible. Your patience is greatly appreciated.
Our billing has updated over the week, but we have been charged already. How do we get a refund now?.. -£13,000
