URGENT: Completely Locked Out of Gemini API & All Support Channels - Account in Impossible State

Gemini API
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1

Hello,

I am a solo developer, and my Google Cloud account is in a completely broken state. I am at a total standstill and my business is down. I have exhausted all possible options.

The Core Problem:

  • All Gemini API calls fail with a 404 - model not found error, even for the most basic gemini-1.0-pro model.

  • I am blocked from the Google Cloud support page with a 403 - Forbidden error, so I cannot file a technical support ticket.

This has been happening for weeks. Here is a complete list of every troubleshooting step I have already taken:

  1. Code-Level Checks: I have tried multiple stable models (gemini-1.0-pro, gemini-1.5-pro-001) and API versions (v1, v1beta). All of them fail with the same “model not found” error.

  2. Created a New Project: To rule out a project-level issue, I created a brand new Google Cloud project from scratch. The error persists in the new project.

  3. Verified Project Setup: In the new project, I have personally confirmed that:

    • The Vertex AI API is enabled.

    • The Generative Language API is enabled.

    • The project is linked to my active and healthy billing account.

    • I created a brand new, unrestricted API key and am using it.

  4. curl Command Test: To prove this is not a code issue, I ran a direct curl command from my terminal. This test bypasses all code and browsers. It failed with the exact same model not found error. This proves the block is at the account/project level.

  5. Google Account Status: I have checked my main Google Account status. It says I have “full access” and is not disabled.

  6. Contacted Support: Because the technical support page is forbidden, I managed to contact a live agent through the Billing Support channel. They confirmed my billing account is healthy, but then stated they could not help and directed me to this public forum. They refused to escalate the case internally.

I am now in a support loop. I have an account that appears healthy but is blocked from using the API and blocked from getting support for the API.

Please, can a Google employee look into my account and see why it is in this broken, incorrectly provisioned state?

My Project ID is 122791052519.

2 Likes
3

Hi @Chris_Wright,

Welcome to the Google AI Forum! :confetti_ball: :confetti_ball:

Both gemini-1.0-pro , gemini-1.5-pro-001 models are deprecated.

For best results, please use our best-in-class model gemini-2.5-pro..

For all updates please refer to Release Notes Doc

4

Please read issue, that’s not the problem. It doesn’t matter which version i am using. Im being blocked.

6

Hi @Chris_Wright
Please try our recent model, gemini-2.5-pro? You can do this by simply replacing the model ID in your code.

The stable models you mentioned, gemini-1.0-pro and gemini-1.5-pro-001, have been deprecated. For all updates regarding our models, please refer to the changelog: https://ai.google.dev/gemini-api/docs/changelog