Subject: Ultra Account (Family Group) Repeatedly Hitting “High Traffic” Error on BOTH Gemini & Claude
Description: My account is currently part of an Ultra Family Group (shared subscription). However, I am constantly getting the “Error: Our servers are experiencing high traffic right now” message. The service is completely unusable for this specific account.
Troubleshooting steps already taken:
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It happens even on completely NEW conversations (no large context window).
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It happens on BOTH Gemini 3.1 Pro (High) AND Claude models. This proves it’s not a specific model outage.
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CRITICAL: When I switch to a different Google account on the exact same machine and network, the issue completely disappears.
Conclusion: Since this happens across different models but ONLY on this specific account, this strongly indicates an account-level lock, rate-limiting false positive, or an authorization/quota bug related to my Ultra Family Group membership. It seems the API Gateway is failing to recognize my shared Ultra quota.
Please help check the rate-limiter, WAF status, and Family Group quota mapping for and reset its state so I can resume my work.