Persistent "Agent terminated due to error" (HTTP 400) - Action Required

Hi Support Team,

I am writing to report a persistent error that has been affecting my access for over 15 days now. Every time I attempt to use the service, it fails with an “Agent terminated due to error” message.

Could you please investigate whether this is a system bug or if there is an issue with my account configuration? I would appreciate it if you could let me know what steps I need to take to restore access.

Trajectory ID: 475acf6c-f136-4b
Error: HTTP 400 Bad Request
Sherlog: 
TraceID: 0xabaf54b
Headers: {"Alt-Svc":["h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"],"Content-Length":["382"],"Content-Type":["text/event-stream"],"Date":["Fri, 27 Feb 2026 14:42:19 GMT"],"Server":["ESF"],"Server-Timing":["gfet4t7; dur=1716"],"Vary":["Origin","X-Origin","Referer"],"X-Cloudaicompanion-Trace-Id":["abaf54b27ff8a978"],"X-Content-Type-Options":["nosniff"],"X-Frame-Options":["SAMEORIGIN"],"X-Xss-Protection":["0"]}

{
  "error": {
    "code": 400,
    "details": [
      {
        "@type": "type.googleapis.com/google.rpc.BadRequest",
        "fieldViolations": [
          {
            "description": "Invalid project resource name",
            "field": "name"
          }
        ]
      }
    ],
    "message": "Invalid project resource name projects/",
    "status": "INVALID_ARGUMENT"
  }
}

Hi @shifeng_lin,

We apologize for the inconvenience and have escalated this issue for a thorough investigation. Please refer to the main discussion thread here for updates.

1 Like

I have the same issue:

Trajectory ID: 4ee03323-c5c7-4cb2-94fd-afc…

Error: HTTP 400 Bad Request

Sherlog:

TraceID: 0x7091c14672…

Headers: {“Alt-Svc”:[“h3=\”:443\“; ma=2592000,h3-29=\”:443\“; ma=2592000”],“Content-Length”:[“382”],“Content-Type”:[“text/event-stream”],“Date”:[“Wed, 04 Mar 2026 04:17:46 GMT”],“Server”:[“ESF”],“Server-Timing”:[“gfet4t7; dur=277”],“Vary”:[“Origin”,“X-Origin”,“Referer”],“X-Cloudaicompanion-Trace-Id”:[“7091c14672187ee”],“X-Content-Type-Options”:[“nosniff”],“X-Frame-Options”:[“SAMEORIGIN”],“X-Xss-Protection”:[“0”]}

{

“error”: {

"code": 400,

"details": \[

  {

    "@type": "type.googleapis.com/google.rpc.BadRequest",

    "fieldViolations": \[

      {

        "description": "Invalid project resource name",

        "field": "name"

      }

    \]

  }

\],

"message": "Invalid project resource name projects/",

"status": "INVALID_ARGUMENT"

}

}

My account has not been restored for use yet

Mine neither. Their support is useless - I’m cancelling my subscription.