I’m experiencing the exact same issue as you.
I submitted a refund request this month when my plan was up for renewal.
I communicated with the official support team at that time, but currently, the only response I’ve received regarding this ban is what you mentioned—likely just a link to the “forum submission procedure” (Appeal Form — Terms of Service suspension for Antigravity, Gemini CLI, and Gemini Code Assist).
The Google support representative who assisted me also said, “There’s no option but to wait.”
They said they don’t know how long that might take…
So, if anyone reading this is facing the same issue, you might have no choice but to cancel your plan immediately, just as I did, and wait until the problem is resolved.
Fortunately, I was able to make some progress on my work using a local AI, so I took this opportunity to set it up and am now able to handle at least the minimum necessary tasks.
If you haven’t tried it yet, it might be worth giving it a shot.
To summarize the experience I had:
・You will almost certainly not receive a response from the official team. This is practically a given.
No matter how many times you submit the forum form, you won’t get a reply. In fact, there are cases where your submissions are treated as spam, so you should avoid sending them repeatedly.
・Refunds for higher-tier plans are generally granted as long as not too much time has passed. In my case, the day after my plan renewal, I requested a refund stating, “Since there was no action taken regarding the ban, I’d like a refund.” Initially, I received an email saying it was non-refundable, but after reporting the situation directly to Google, the refund was processed.
…Honestly, I didn’t see anything in Google’s response this time that offered a concrete solution, so it really seems like we just have to wait. It’s very disappointing.